TERMS OF SERVICE

Effective Date: 11/03/2024

ManualPort (“ManualPort,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website ManualPort.com (the “Site”) or use our services (collectively, the “Services”), in accordance with the General Data Protection Regulation (GDPR) and UK Data Protection Law.

By using the Site or Services, you consent to the practices described in this Privacy Policy.

1. Data Controller

ManualPort is the data controller for the purposes of GDPR.

Contact information:
📧 Email: legal@manualport.com
📍 Address: [Insert Company Address]

You may contact us regarding your personal data, rights, or complaints at any time.

2. Data We Collect

We may collect the following categories of personal data:

  1. Account and Contact Information
  2. Name, email address, billing address, shipping address, phone number
  3. Payment information (processed via third-party payment processors; we do not store full credit card numbers)

Technical Information

  • IP address, browser type, operating system, device information Cookies, web beacons, or similar tracking technologies

Usage Data

  • Pages visited, downloads, searches, interactions with the Site

Customer Support Data

  • Communications you send to us, including emails and chat transcripts

3. How We Use Your Data

We process personal data for the following purposes:

Purpose Legal Basis To provide digital manuals and related Services Contract performance (Art. 6(1)(b) GDPR) To process payments and transactions Contract performance To communicate with you about your account or purchases Contract performance / legitimate interest To improve the Site and Services Legitimate interest (analytics and service improvement) To comply with legal obligations Legal obligation (e.g., accounting, tax) To send marketing communications (if consent given) Consent (Art. 6(1)(a) GDPR)

We do not sell your personal data to third parties.

4. Legal Basis for Processing (GDPR)

We rely on the following legal grounds under GDPR for processing your personal data:

  1. Performance of a contract – to provide manuals and digital content you purchase.
  2. Legal obligation – to comply with financial, accounting, or tax laws.
  3. Legitimate interest – to improve our services, maintain security, and prevent fraud.
  4. Consent – for marketing communications or optional newsletters.

5. Sharing Your Data

We may share personal data with:
  • Service providers (payment processors, hosting providers, IT support) strictly for the purpose of providing Services.
  • Legal authorities when required by law, regulation, or court order.
  • Business transfers (mergers, acquisitions, or sale of assets) with prior notice.

We will not share data for unrelated commercial purposes without your consent.

6. International Transfers

Some of our service providers or cloud servers may be located outside the European Economic Area (EEA) or the UK.

We ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions by the European Commission to ensure your data remains protected.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Provide basic website functionality
  • Analyze website usage
  • Deliver personalized experiences

You can manage cookie preferences through your browser settings or via our cookie banner.

Types of cookies used:

  • Strictly necessary cookies – essential for website functionality
  • Analytics/performance cookies – help us improve the Site
  • Marketing cookies – used only with consent

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined above or as required by law.

Typical retention periods:

  • Account and transaction data: 7 years (for tax compliance)
  • Marketing data: until consent is withdrawn
  • Support communications: 2 years

9. Your Rights (GDPR/UK)

You have the following rights regarding your personal data:

  1. Access – request a copy of your data.
  2. Rectification – correct inaccurate or incomplete data.
  3. Erasure (“Right to be forgotten”) – request deletion where lawful.
  4. Restriction of processing – limit processing under certain circumstances.
  5. Data portability – receive your data in a structured, commonly used format.
  6. Object – object to processing for direct marketing or legitimate interest.
  7. Withdraw consent – for marketing communications.
  8. Lodge a complaint – with a supervisory authority (e.g., ICO in the UK or national DPA in the EU).

Requests can be submitted via:
📧 Email: legal@manualport.com

We will respond within one month, or two months for complex requests, as required by GDPR.

10. Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

Note: No system is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

The Site and Services are not intended for individuals under 18 years old. We do not knowingly collect data from children.

If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” will indicate the latest version.

Significant changes affecting your rights will be communicated via the Site or email.

13. Contact Us

For questions or concerns about this Privacy Policy, or to exercise your GDPR/UK data rights:

📧 Email: support@manualport.com